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Our commitment to transparency, accountability, and the Digital Media Ethics Code under the Information Technology Rules, 2021.
The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, govern publishers of digital news and online curated content (OTT platforms) in India. OCXLY, as a multidimensional innovation hub, adheres to these rules regarding any digital content produced or curated through its various divisions.
We strictly adhere to the Code of Ethics specified in the Appendix of the IT Rules 2021. Our content curation process ensures:
The IT Rules 2021 establish a three-tier grievance redressal mechanism for digital media:
The first level of grievance redressal is at the publisher's level. Any person having a grievance regarding content published by OCXLY may file a complaint with our Grievance Officer.
In the event that the complainant is not satisfied with the Level I response, the complaint may be escalated to the self-regulating body of publishers of which OCXLY is a member.
The final tier involves the Ministry of Information and Broadcasting (MIB), which maintains an oversight mechanism through an Inter-Departmental Committee.
As per Rule 18, we disclose that OCXLY maintains standard records of all grievances received and the actions taken. We are committed to providing the Ministry of Information and Broadcasting with required information as prescribed under the Rules.
In compliance with Rule 11 of the IT Rules 2021, OCXLY has appointed a Grievance Redressal Officer. Any person having a grievance regarding content published by us may reach out to:
Officer Name: Compliance Lead - OCXLY
Email: [email protected]
Subject: Grievance under IT Rules 2021
Address: Kochi, Kerala, India — 682 028
Complaints will be acknowledged within 24 hours and addressed within 15 days from the date of receipt.
For any queries related to our adherence to the Digital Media Ethics Code, please reach out to us:
OCXLY
Kochi, Kerala, India — 682 028
Email: [email protected]
Phone / WhatsApp: +1 (646) 238 5077
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