Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs the terms under which OCXLY ("we," "us," or "our") provides refunds and accepts cancellations for our products and services. By purchasing or subscribing to any of our offerings, you agree to be bound by this Policy. We reserve the right to modify this Policy at any time, and such modifications will be effective immediately upon posting on our website.

Eligibility for refunds or cancellations depends on the specific product or service purchased and the terms outlined below:

• Software Licenses & Subscriptions: Generally, software licenses and subscriptions are non-refundable once activated or after a specified trial period, if any. Cancellations for recurring subscriptions must be made before the next billing cycle to avoid being charged for that cycle.
• Consulting & Professional Services: Refunds for consulting or professional services are typically not provided once work has commenced. Cancellations may be accepted for future scheduled work, subject to a cancellation fee based on the amount of work already performed or resources allocated.
• Digital Products (e.g., E-books, Templates): Due to the nature of digital products, they are generally non-refundable once downloaded or accessed.
• Physical Products: Refunds for physical products may be issued if the product is returned in its original condition within a specified return window (e.g., 14 or 30 days) from the date of purchase, subject to inspection and restocking fees. Shipping costs are typically non-refundable.
• Events & Workshops: Cancellation policies for events and workshops will be specified at the time of registration. Generally, full refunds may be available for cancellations made well in advance, with partial or no refunds for cancellations closer to the event date.

To request a refund or cancellation, please follow these steps:

• Contact Support: Send an email to [email protected] with the subject line "Refund Request" or "Cancellation Request".
• Provide Details: Include your order number, the name of the product or service, the date of purchase, and a clear reason for your request.
• Supporting Documentation: For physical products, you may be asked to provide proof of purchase and photographs of the product's condition.

All requests will be reviewed on a case-by-case basis in accordance with this Policy and any specific terms applicable to your purchase.

If your refund request is approved:

• Method of Refund: Refunds will typically be processed to the original method of payment used for the purchase.
• Processing Time: Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment processor.
• Partial Refunds: In some cases, a partial refund may be issued if only a portion of the service was utilized or if the product is returned with minor damage or missing components.

The following items are generally non-refundable:

• Services that have been fully rendered or completed.
• Digital products once they have been downloaded or accessed.
• Customized or personalized products or services.
• Any product or service explicitly stated as non-refundable at the time of purchase.
• Third-party fees, such as payment processing fees or taxes, that are non-recoverable by OCXLY.

OCXLY reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on our website. Your continued use of our services or purchase of our products after any such changes constitutes your acceptance of the new Policy.

If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us:

OCXLY
Kochi, Kerala, India — 682 028
Email: [email protected]
Phone / WhatsApp: +1 (646) 238 5077